{"id":6563,"date":"2024-06-05T12:09:52","date_gmt":"2024-06-05T17:09:52","guid":{"rendered":"https:\/\/www.pendry.com\/chicago\/?page_id=6563"},"modified":"2026-10-30T11:48:00","modified_gmt":"2026-10-30T16:48:00","slug":"faqs","status":"publish","type":"page","link":"https:\/\/pendryhotels-demo.azds.com\/chicago\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n\n\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":66,"featured_media":0,"parent":0,"menu_order":11,"comment_status":"closed","ping_status":"closed","template":"","meta":[],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Frequently Asked Questions | Pendry Chicago Hotel<\/title>\n<meta name=\"description\" content=\"Explore FAQs about reservations, things to do in Chicago, hotel amenities and more, to prepare for your stay at our boutique Chicago hotel.\" \/>\n<link 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Questions","_subtitle":"field_678fe218a28d7","background_type":"image","_background_type":"field_678fe232a28d8","image":3592,"_image":"field_678fe320a28db","widget":"","_widget":"field_678fe384a28dc","arrow":"1","_arrow":"field_67db0bf31b5cf","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69ebbc5ec8997_block","_tmc_id":"field_650c65b403c86","gray_background":"1","_gray_background":"field_6385104d35ed0","paddings_top":"medium","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"pendry-chicago-hotel-information"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/accordion","attrs":{"name":"acf\/accordion","data":{"title":"Location","_title":"field_69afac5fd20d1","description":"","_description":"field_69afb1e4d20d2","questions_0_question":"Where is Pendry Chicago located?","_questions_0_question":"field_69afb2f0d20d4","questions_0_answer":"Pendry Chicago is located in The Loop, at the heart of the city, on the corner of N Michigan Avenue and E Wacker Place. We are conveniently a 4-minute walk from the Chicago River, a 6-minute walk to Millennium Park, and quick access to all attractions and transit networks. Our official address is 230 N Michigan Avenue, Chicago, IL 60601. Our front desk lobby entrance, motor drive and valet service are on the Wacker Place side of the building, 81 E Wacker Place, Chicago, IL 60601.","_questions_0_answer":"field_69afb311d20d5","questions_1_question":"What is the closest airport? Do you offer airport transportation?","_questions_1_question":"field_69afb2f0d20d4","questions_1_answer":"Pendry Chicago is conveniently located 12 miles from Chicago Midway International Airport (MDW), which is about 30 minutes by car or 30-35 minutes by train. The hotel is 19 miles from Chicago O'Hare International Airport (ORD), about 45 minutes by car or 40 minutes by train. If taking the train, head to either Clark\/Lake or Washington\/Wabash station \u2013 both are about a 10 minute walk from the hotel.\r\n<br>\r\nWe do not offer airport transportation service. However, our concierge can make arrangements for any ground transportation in advance by calling <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a>.\r\n","_questions_1_answer":"field_69afb311d20d5","questions":2,"_questions":"field_69afb200d20d3","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69efd857903f4_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"medium","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"location"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/accordion","attrs":{"name":"acf\/accordion","data":{"title":"General","_title":"field_69afac5fd20d1","description":"","_description":"field_69afb1e4d20d2","questions_0_question":"Does Pendry Chicago allow pets?","_questions_0_question":"field_69afb2f0d20d4","questions_0_answer":"Pendry Chicago is a pet-friendly hotel. We welcome dogs and cats for a $125 + tax fee per pet, which includes a $25 donation to <a href=\"https:\/\/www.pendry.com\/chicago\/experiences\/partners\/paws-chicago\/\">PAWS Chicago<\/a>, the Midwest\u2019s largest No Kill humane organization. Please contact our concierge at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a> for further details. ","_questions_0_answer":"field_69afb311d20d5","questions_1_question":"Is parking available at the hotel? ","_questions_1_question":"field_69afb2f0d20d4","questions_1_answer":"Valet parking is available at Pendry Chicago for a nightly fee of $82 + tax and is available when you arrive on-site. Valet service is located on the Wacker Place side of the building.","_questions_1_answer":"field_69afb311d20d5","questions_2_question":"Is there on-site charging available for electric vehicles?","_questions_2_question":"field_69afb2f0d20d4","questions_2_answer":"Yes, we have EV charging stations available for guests for a nightly fee. Please contact valet at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a> for availability.","_questions_2_answer":"field_69afb311d20d5","questions_3_question":"Is WiFi included in my stay?","_questions_3_question":"field_69afb2f0d20d4","questions_3_answer":"High-speed WiFi for hotel guests to use throughout their stay is included as part of Pendry Chicago\u2019s destination fee.","_questions_3_answer":"field_69afb311d20d5","questions_4_question":"Does Pendry Chicago have accessible accommodations? ","_questions_4_question":"field_69afb2f0d20d4","questions_4_answer":"Yes, Pendry Chicago offers ADA-accessible accommodations. To learn more, visit our <a href=\"https:\/\/www.pendry.com\/chicago\/accommodations\/accessible\/\">ADA Accommodations page<\/a>.","_questions_4_answer":"field_69afb311d20d5","questions_5_question":"Are extra beds or rollaway beds available?","_questions_5_question":"field_69afb2f0d20d4","questions_5_answer":"Yes, we offer complimentary rollaway beds upon request for select guestrooms. Please contact our front desk for more information at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a>.","_questions_5_answer":"field_69afb311d20d5","questions_6_question":"Are cribs available?","_questions_6_question":"field_69afb2f0d20d4","questions_6_answer":"Complimentary cribs are available upon request. Please contact our front desk in advance for more information at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a>.","_questions_6_answer":"field_69afb311d20d5","questions_7_question":"What is Pendry Chicago best known for?","_questions_7_question":"field_69afb2f0d20d4","questions_7_answer":"<span style=\"font-weight: 400\">Pendry Chicago is best known as a luxury boutique hotel on Michigan Avenue in downtown Chicago, set within the historic Art Deco Carbide &amp; Carbon Building. Its central location puts guests close to <\/span>Michigan Avenue shopping<span style=\"font-weight: 400\">, Millennium Park, the Art Institute of Chicago, the Chicago River and other major city attractions. The hotel also stands out for its contemporary rooms and suites, distinctive dining and cocktail venues, including the rooftop Ch\u00e2teau Carbide, and a design that blends the building\u2019s historic character with modern luxury.<\/span>","_questions_7_answer":"field_69afb311d20d5","questions":8,"_questions":"field_69afb200d20d3","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69efd85790525_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"none","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"general"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/accordion","attrs":{"name":"acf\/accordion","data":{"title":"Reservations","_title":"field_69afac5fd20d1","description":"","_description":"field_69afb1e4d20d2","questions_0_question":"What time is check in at Pendry Chicago?","_questions_0_question":"field_69afb2f0d20d4","questions_0_answer":"Check in is at 4:00pm at Pendry Chicago.","_questions_0_answer":"field_69afb311d20d5","questions_1_question":"What time is check out at Pendry Chicago?","_questions_1_question":"field_69afb2f0d20d4","questions_1_answer":"Check out is at 12:00pm at Pendry Chicago.","_questions_1_answer":"field_69afb311d20d5","questions_2_question":"Do you offer early check in?","_questions_2_question":"field_69afb2f0d20d4","questions_2_answer":"Pendry Chicago offers early check in if available for a fee, based on availability. If you plan to check in early, please contact our front desk at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a> prior to your arrival. ","_questions_2_answer":"field_69afb311d20d5","questions_3_question":"Do you offer late check out?","_questions_3_question":"field_69afb2f0d20d4","questions_3_answer":"Pendry Chicago offers late check out for a fee, based on availability. If you plan to check out late, please contact our front desk at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a>.","_questions_3_answer":"field_69afb311d20d5","questions_4_question":"Is there a minimum age requirement to check in? ","_questions_4_question":"field_69afb2f0d20d4","questions_4_answer":"Yes, there is a minimum age requirement to check in at Pendry Chicago. You must be 18 years old to check in.","_questions_4_answer":"field_69afb311d20d5","questions_5_question":"What is the hotel cancellation policy? ","_questions_5_question":"field_69afb2f0d20d4","questions_5_answer":"The cancellation policy varies based on the rate type or dates reserved. To view or modify a reservation, please visit the <a href=\"https:\/\/www.pendry.com\/chicago\/booking\/#\/booking\/modify\">modify a reservation page<\/a> using the reservation number and email used at time of booking or contact us at <a href=\"tel:3129850942\" aria-label=\"Reservation contact phone: (312) 985-0942\">(312) 985-0942<\/a>.","_questions_5_answer":"field_69afb311d20d5","questions_6_question":"What does the destination fee include? ","_questions_6_question":"field_69afb2f0d20d4","questions_6_answer":"The nightly destination fee includes the following hotel amenities:\r\n<ul>\r\n \t<li>Welcome Beverage<\/li>\r\n \t<li>High-Speed WiFi<\/li>\r\n \t<li>In-Room Vittoria Coffee &amp; Bottled Water<\/li>\r\n \t<li>Morning Lobby Coffee Cart<\/li>\r\n \t<li>Access to Fitness Center<\/li>\r\n \t<li>RunGo<\/li>\r\n \t<li>Shoeshine Service<\/li>\r\n \t<li>Children\u2019s Plush Toy Amenity<\/li>\r\n \t<li>Complimentary Printing up to 10 pages<\/li>\r\n \t<li>Complimentary Local Calls<\/li>\r\n<\/ul>\r\nThe following items are available upon request, based on availability:\r\n<ul>\r\n \t<li>Nightly Turndown Service<\/li>\r\n \t<li>Cadillac Transportation<\/li>\r\n \t<li>Baeo Organic Baby Bath Products<\/li>\r\n \t<li>Taylor Academy Guitar Series Program<\/li>\r\n \t<li>Use of Specialized x Pendry electric bikes (seasonal)<\/li>\r\n \t<li>Use of UPPAbaby Stay and Stroll Program<\/li>\r\n<\/ul>","_questions_6_answer":"field_69afb311d20d5","questions_7_question":"How can I view my stay summary at Pendry Chicago?","_questions_7_question":"field_69afb2f0d20d4","questions_7_answer":"For billing information and folio requests, please contact reservations by calling <a href=\"tel:3129850942\" aria-label=\"Reservation contact phone: (312) 985-0942\">(312) 985-0942<\/a>.","_questions_7_answer":"field_69afb311d20d5","questions_8_question":"What forms of payment are accepted?","_questions_8_question":"field_69afb2f0d20d4","questions_8_answer":"Pendry Chicago only accepts cashless payments, including Mastercard, American Express, Visa and Discover credit and debit cards.","_questions_8_answer":"field_69afb311d20d5","questions":9,"_questions":"field_69afb200d20d3","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69efd85790675_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"none","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"reservations"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/accordion","attrs":{"name":"acf\/accordion","data":{"title":"Amenities","_title":"field_69afac5fd20d1","description":"","_description":"field_69afb1e4d20d2","questions_0_question":"Does Pendry Chicago offer room service? What are the hours? ","_questions_0_question":"field_69afb2f0d20d4","questions_0_answer":"Yes, Pendry Chicago offers in-room dining services 24 hours a day. For more information and menus, visit our <a href=\"https:\/\/www.pendry.com\/chicago\/dining\/in-room-dining\/\">In-Room Dining page<\/a>. \r\n","_questions_0_answer":"field_69afb311d20d5","questions_1_question":"Does Pendry Chicago have a hotel gym or fitness center? What are the hours?","_questions_1_question":"field_69afb2f0d20d4","questions_1_answer":"Yes, Pendry Chicago has a state-of-the-art fitness center, located on the lower level, L2, of our hotel. Open 24 hours a day, our fitness center features Technogym fitness equipment, Peloton bikes, free weights and more to ensure that maintaining routines during your stay with us is convenient and comfortable. Our property also offers in-room digital workout systems, including <a href=\"https:\/\/www.pendry.com\/chicago\/offers\/#wake-up-with-tonal\/\">Tonal<\/a>, available in select guestrooms. ","_questions_1_answer":"field_69afb311d20d5","questions_2_question":"Does Pendry Chicago have a spa?","_questions_2_question":"field_69afb2f0d20d4","questions_2_answer":"Pendry Chicago does not have a spa available on-site but works closely with our partner, <a href=\"https:\/\/www.pendry.com\/chicago\/wellness\/#AIRE\">AIRE Ancient Baths<\/a>, to provide a unique relaxation experience with priority reservations and complimentary enhancements in addition to our on-site 24-hour fitness center. Please contact our concierge in advance for more information at <a href=\"tel:3127779000\" aria-label=\"Concierge contact phone: (312) 777-9000\">(312) 777-9000<\/a>.\r\n","_questions_2_answer":"field_69afb311d20d5","questions_3_question":"Do you have meeting and event spaces?","_questions_3_question":"field_69afb2f0d20d4","questions_3_answer":"Pendry Chicago offers over 13,000 sq. ft. of versatile meeting and special event space that accommodates parties from 10 \u2013 500 guests. To learn more about our venues, visit our <a href=\"https:\/\/www.pendry.com\/chicago\/gatherings\/meetings\/\">Meetings page<\/a>.","_questions_3_answer":"field_69afb311d20d5","questions_4_question":"Can I have my wedding at Pendry Chicago?","_questions_4_question":"field_69afb2f0d20d4","questions_4_answer":"Pendry Chicago offers an array of spacious yet comfortable venues as a stunning setting for your special day. Our wedding specialists are available to help you plan the perfect celebration every step of the way. To learn more about our venues, visit our <a href=\"https:\/\/www.pendry.com\/chicago\/gatherings\/weddings\/\">Weddings page<\/a>.","_questions_4_answer":"field_69afb311d20d5","questions":5,"_questions":"field_69afb200d20d3","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69efd8579077b_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"none","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"amenities"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/accordion","attrs":{"name":"acf\/accordion","data":{"title":"Nearby Attractions","_title":"field_69afac5fd20d1","description":"","_description":"field_69afb1e4d20d2","questions_0_question":"What arts and cultural attractions are near Pendry Chicago?","_questions_0_question":"field_69afb2f0d20d4","questions_0_answer":"Pendry Chicago is ideally located near several of Chicago\u2019s top cultural attractions, including:\r\n<ul>\r\n \t<li><strong>Art Institute of Chicago<\/strong> \u2013 0.5 miles (11-minute walk, 4-minute drive).<\/li>\r\n \t<li><strong>Chicago Theatre<\/strong> \u2013 0.3 miles (6-minute walk, 2-minute drive).<\/li>\r\n<\/ul>","_questions_0_answer":"field_69afb311d20d5","questions_1_question":"What waterfront attractions are near Pendry Chicago?","_questions_1_question":"field_69afb2f0d20d4","questions_1_answer":"Pendry Chicago offers convenient access to several of the city\u2019s most popular waterfront destinations along Lake Michigan:\r\n<ul>\r\n \t<li><strong>Navy Pier<\/strong> \u2013 1.1 miles (25-minute walk, 6-minute drive).<\/li>\r\n \t<li><strong>Shedd Aquarium<\/strong> \u2013 1.8 miles (41-minute walk, 12-minute drive).<\/li>\r\n<\/ul>","_questions_1_answer":"field_69afb311d20d5","questions_2_question":"How close is Pendry Chicago to the Magnificent Mile?","_questions_2_question":"field_69afb2f0d20d4","questions_2_answer":"Pendry Chicago is located on the Magnificent Mile along North Michigan Avenue. This celebrated stretch of Chicago is known for its luxury shopping, renowned restaurants and iconic architectural landmarks.","_questions_2_answer":"field_69afb311d20d5","questions":3,"_questions":"field_69afb200d20d3","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69efd85790839_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"none","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"nearby-attractions"},"innerBlocks":[],"innerHTML":"","innerContent":[]},{"blockName":"acf\/accordion","attrs":{"name":"acf\/accordion","data":{"title":"Accessibility Information","_title":"field_69afac5fd20d1","description":"","_description":"field_69afb1e4d20d2","questions_0_question":"What are the accessible hotel features? ","_questions_0_question":"field_69afb2f0d20d4","questions_0_answer":"<ul>\r\n \t<li>Property has Elevators<\/li>\r\n \t<li>Service Animals are Welcome<\/li>\r\n \t<li>Valet Parking for Vehicles Outfitted for Drivers in Wheelchairs<\/li>\r\n<\/ul>","_questions_0_answer":"field_69afb311d20d5","questions_1_question":"What are the accessible areas with accessible routes from the public entrance?","_questions_1_question":"field_69afb2f0d20d4","questions_1_answer":"<ul>\r\n \t<li>Entrance to On-Site Fitness Center is Accessible<\/li>\r\n \t<li>Main Entrance is Accessible<\/li>\r\n \t<li>Meeting Spaces are Accessible<\/li>\r\n \t<li>On-Site Restaurants are Accessible<\/li>\r\n \t<li>Room and Suites Access through the Interior Corridor<\/li>\r\n<\/ul>","_questions_1_answer":"field_69afb311d20d5","questions_2_question":"What are the guestroom accessibility features?","_questions_2_question":"field_69afb2f0d20d4","questions_2_answer":"<ul>\r\n \t<li>Accessible Vanities<\/li>\r\n \t<li>Adjustable Height Hand-Held Shower Wand<\/li>\r\n \t<li>Bathtub Grab Rails<\/li>\r\n \t<li>Closed Caption TV<\/li>\r\n \t<li>Deadbolts on Guestroom and Suite Doors<\/li>\r\n \t<li>Electronic Room Key<\/li>\r\n \t<li>Flashing Door Knockers<\/li>\r\n \t<li>Guestroom and Suite Doors Self-Closing<\/li>\r\n \t<li>Beds are Lowered in Mobility-Accessible Rooms<\/li>\r\n \t<li>Hearing Accessible Rooms and\/or Kits<\/li>\r\n \t<li>Lever Handles on Guestroom Doors<\/li>\r\n \t<li>Lowered Viewports in Guestroom Doors<\/li>\r\n \t<li>Mobility Accessible Rooms<\/li>\r\n \t<li>Non-slip Grab Rails in the Bathroom<\/li>\r\n \t<li>Roll-in Shower<\/li>\r\n \t<li>Room Windows Open<\/li>\r\n \t<li>Safety Chains and\/or Latches on Guest Doors<\/li>\r\n \t<li>Secondary Locks on Room Windows<\/li>\r\n \t<li>Viewports in Guestroom and Suite Doors<\/li>\r\n<\/ul>","_questions_2_answer":"field_69afb311d20d5","questions":3,"_questions":"field_69afb200d20d3","expiry_date":"","_expiry_date":"field_63ffa479f46b3","tmc_id":"tmc_69efd857908f2_block","_tmc_id":"field_650c65b403c86","gray_background":"0","_gray_background":"field_6385104d35ed0","paddings_top":"none","_paddings_top":"field_637647cb4454b","paddings_bottom":"medium","_paddings_bottom":"field_6376483f4454c"},"mode":"edit","anchor":"accessibility-information"},"innerBlocks":[],"innerHTML":"","innerContent":[]}],"_links":{"self":[{"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/pages\/6563"}],"collection":[{"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/users\/66"}],"replies":[{"embeddable":true,"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/comments?post=6563"}],"version-history":[{"count":105,"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/pages\/6563\/revisions"}],"predecessor-version":[{"id":11213,"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/pages\/6563\/revisions\/11213"}],"wp:attachment":[{"href":"https:\/\/pendryhotels-demo.azds.com\/chicago\/wp-json\/wp\/v2\/media?parent=6563"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}